MUMBAI: In a shocking incident the Railways clerk swiped a credit card for Rs 1,33,330 instead of Rs 1,333.30. It started when a Mumbai commuter went to a Railways booking counter to buy a pass through his credit card.
As per Times of India report, this incident occurred on August 4. Vikas Manchekar went to Borivali Western Railway booking counter to purchase a quarterly first-class pass for the Andheri-Borivli sector. As per the report, the clerk at the counter entered the wrong amount while swiping the card.
Vikas shocked after he released that his money gone while speaking about his ordeal, Vikas said that he is running pillar to post to get the refund back. He immediately brought this to the notice of the station officials and wrote a complaint seeking an immediate refund. He also called up the bank that issued the credit card but to no avail.
He immediately brought this to the notice of the station officials and wrote a complaint seeking an immediate refund. He also called up the bank that issued the credit card but to no avail.
Vikas also said that he is under a lot of stress, as the last date of credit card payment is August 24. In case the payment is made after the said date, then the bank may charge Rs 4,000 to Rs 5,000 interest.
“In case if the bank charges interest from him, then it should be the duty of the Western Railways(WR) to pay the interest along with the amount deducted,” he said.
As per Chief Public Relation Officer of Western Railways, Ravinder Bhakar, a disciplinary action has been initiated and the charge sheet has been issued against the clerk responsible.
Vikas further said that WR has deputed personnel to pursue the matter with the State Bank of India to get the amount refunded in the commuter’s account at the earliest.
“Railways should conduct training to its booking staff so that such errors do not creep in, and he said that card swiping machines at railways stations should be kept at proper places so that even passengers can have look at the machine when the amount is deducted.